An HR tech company was getting the same questions every day. We connected an AI agent to their systems: about 30% of tickets now close on their own and support answers around the clock, with no new hires.
I built a little house for my tortoises. It taught me something about data, and about the work nobody sees.
Operational data was arriving hours late because of slow batch processes. We rebuilt the pipeline to sync data in near real time, including binary files up to 4GB.
A major pharmaceutical company was spending hours every week copying data by hand from unstructured regulatory documents. We built an automated extraction pipeline: less manual work, shorter turnaround and fewer errors.
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